Frequently Asked Questions

How long will it take for my order to arrive?

Given the demand for our products our shipping times can average 3-4 weeks or sooner. Please note that this includes a processing time for your items to be created for you.

Are you an American company?

Yes, we are a private American company with American workers based out of Orlando, Florida with warehouses in Michigan and New York.

Do you offer international shipping?

Yes, we provide international shipping at a slightly higher rate dependent on your country.

Can I track my order?

Of course! Once your order ships we email your tracking information to the email address you provided for that order. Please check your spam/promotions folder.

What should I do if I receive a damaged or defective item?

Contact us immediately by email to

Do you offer discounts for bulk purchases?

If you contact us at we can provide wholesale rates for you.

What is your return policy?

If you are not 100% satisfied with your purchase, please contact us at and we'll make things right.

How can I contact customer service?

You can contact us by email at

Can I order over the phone?

Absolutely! Our sales number is 321 204 7689. Please note this is NOT a customer service line so if you have a question regarding an order you have already placed, please email

Is every order over $70 free shipping?

Most orders over $70 include free shipping, however there are some items that are excluded.

How do I access my reward points?

Simply click "Rewards" at the bottom of our website and log into your account to start redeeming your points.