Frequently Asked Questions
How long will it take for my order to arrive?
Given the demand for our products our shipping times can average 3-4 weeks or sooner. Please note that this includes a processing time for your items to be created for you.
Are you an American company?
Yes, we are a private American company with American workers based out of Orlando, Florida with warehouses in Michigan and New York.
Do you offer international shipping?
Yes, we provide international shipping at a slightly higher rate dependent on your country.
Can I track my order?
Of course! Once your order ships we email your tracking information to the email address you provided for that order. Please check your spam/promotions folder.
What should I do if I receive a damaged or defective item?
Contact us immediately by email to support@proudpatriots.com.
Do you offer discounts for bulk purchases?
If you contact us at support@proudpatriots.com we can provide wholesale rates for you.
What is your return policy?
If you are not 100% satisfied with your purchase, please contact us at support@proudpatriots.com and we'll make things right.
How can I contact customer service?
You can contact us by email at support@proudpatriots.com
Can I order over the phone?
Absolutely! Our sales number is 321 204 7689. Please note this is NOT a customer service line so if you have a question regarding an order you have already placed, please email support@proudpatriots.com.
Is every order over $70 free shipping?
Most orders over $70 include free shipping, however there are some items that are excluded.
How do I access my reward points?
Simply click "Rewards" at the bottom of our website and log into your account to start redeeming your points.